Privacy Policy
Effective Date: May 20. 2025
Clinic Name: Assure Physio & Rehab
Website: assurephysio.ca
At Assure Physio & Rehab, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal and health information when you visit our website or receive care at our clinic. We comply with the Personal Health Information Protection Act (PHIPA) and other applicable Ontario privacy legislation.
1. What Information We Collect
a) Personal Health Information (when you visit or receive care)
- Your name, date of birth, address, and contact details
- Health history, treatment notes, and assessments
- Referrals and reports from other healthcare providers
- Insurance or WSIB claim details (if applicable)
b) Website & Online Information
When you use our website, we may collect:
- Your IP address, browser type, and device info
- Pages visited and time spent on the site
- Information you submit via online forms (e.g., contact, booking)
2. How We Use Your Information
We use your information to:
- Provide physiotherapy, chiropractic, and massage therapy services
- Book and manage appointments
- Communicate with you about your care
- Maintain accurate health records
- Improve our website and patient services
- Send updates or promotions (only with your consent)
3. Sharing Your Information
We only share your information when necessary and in accordance with PHIPA. Examples include:
- With other healthcare providers (with your consent)
- With insurers or WSIB for billing purposes
- With third-party service providers (e.g., booking software) who follow strict confidentiality protocols
- When required by law or court order
We do not sell your personal or health information.
4. How We Protect Your Information
We use industry-standard safeguards to protect your data, including:
- Secure, encrypted medical record systems
- Limited staff access based on role
- Confidentiality agreements and staff privacy training
- Secure handling of online form submissions
5. Use of Cookies and Analytics
Our website may use cookies and third-party analytics tools (like Google Analytics) to:
- Improve user experience
- Understand how our site is used
- Remember preferences
You can disable cookies in your browser settings at any time.
6. Your Rights
Under Ontario law, you have the right to:
- Access and view your personal health information
- Request corrections to your health record
- Withdraw consent for non-essential uses
- Ask questions or file a complaint about our privacy practices
To exercise any of these rights, please contact us directly.
7. External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites. Please review their policies if you choose to visit them.
8. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:
Privacy Officer
Aruna Yekkala
Assure Physio & Rehab
905-206-5599
9. Updates to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.